Cutting mortgage origination in half
Mortgage software used daily by agents, buyers, and banks — the suite reduced time to mortgage from 47 days to 24.
Role
UX Intern
Team
Cross-functional — design, product, and engineering
Duration
~6 months
Year
2016 — 17
Context
StreamLoan is a mortgage software used by hundreds of people each day to buy their first home. The product suite spans iOS, Android, and web, serving three audiences with very different jobs: agents, home buyers, and lending banks.
The problem
Mortgage origination was a multi-week, multi-party slog with handoffs between agents, buyers, and lenders — and a lot of paper. The design challenge was to make a regulated, document-heavy process feel like a guided experience for first-time home buyers without losing the rigor lenders required.
Approach
- 01
Designed across iOS, Android, and web for three distinct user types — agents, home buyers, and lending banks — with workflows tuned to each.
- 02
Built prototypes for internal testing and external product pitches; several were used to win deals with new banks.
- 03
Interviewed users and studied data to surface pain points across the loan origination process.
- 04
Developed user journeys and product narratives that communicated how StreamLoan fit into the broader lending workflow.
- 05
Crafted design principles and maintained the style guide to keep the multi-platform experience consistent.
Linked case studies
Outcome
Reflection
Designing for first-time home buyers taught me how much of UX in regulated domains is really about translation — turning compliance language into something a stressed person on their phone can act on without fear.